How do in / residence subscriptions work?
Our subscription plans are designed to provide you with an easy and accessible way to furnish your home with high quality, professionally curated furnishings that have been designed for your space without having to incur the up-front costs, design fees, and time commitment involved in designing and furnishing your space.
With in / residence you simply select your unit, style, and package and we do the rest.
What happens after I submit my subscription information?
A member of the in / residence team will contact you to finalize your subscription items, terms and delivery. If we find that an item in your package is not in stock or available at the time of your delivery, we will give you the option to choose a similar item from our collection or remove the item from your subscription. Once your move-in and delivery dates are scheduled, you will receive an electronic subscription agreement which must be signed and returned to confirm your subscription.
Is there a minimum subscription term?
Typically, the minimum subscription term is 12-months. However, we aim to match your subscription term to your apartment lease, therefore your actual subscription term may vary depending on your apartment lease.
Can I renew my subscription?
Yes. At the end of your subscription term, if you plan to extend your lease or remain in the same building community, you can easily renew your subscription for the same term as your new lease. Renewal subscriptions within the same unit will receive a 10% discount.
What happens at the end of my subscription?
If you are not renewing your lease, your subscription term will end at the end of your lease term and we will schedule to pick up your items on your move-out date. If you renew your lease, you will have the option to continue to subscribe to the items you have for the same subscription term as your renewal lease. Renewal subscriptions within the same unit will receive a 10% discount.
How will I be charged for my subscription? Are there any other fees?
There are no hidden fees or extra charges with your subscription. We only collect your billing and payment information at the time you sign your subscription agreement. The payment method you provide will be charged on the delivery date, and monthly thereafter until the end of your subscription term.
What if I don’t like an item in my subscription package?
Simply let us know. We check each item before and after delivery to ensure no damage, but if you find that something is not to your liking, we will make every effort to find a suitable replacement. We want you to love the home you live in.
What if I need to cancel my subscription early?
Life happens. Just let us know and we will adjust your subscription. Subscriptions that are cancelled early or prior to any trial period, will be subject to an early termination fee equal to 50% of the remaining payments of your subscription.(E.g. If you have to cancel your subscription after 9 months you will pay 50% of the remaining 3 monthly subscription payments)
Can I change my style or package?
Absolutely. One of our core beliefs is that preferences and needs change over time. Living well while experiencing new designs and styles should be easy and accessible, not painful and costly. We constantly edit our styles and product collection to provide you with fresh and inspiring spaces you can call home.
Prior to the end of your subscription term you will have the option to renew your subscription keeping the same package and style, or refresh your style. If you decide to refresh your style without changing your package, your monthly subscription will remain the same.
If you would like to change your package or style prior to your subscription renewal, there is change fee equal to one monthly subscription payment of the new style and package you select.
Can I buy my furnishing and decor items?
Yes, you have the option to purchase any of your furniture items at any point during your subscription. The purchase price of any item will be the retail cost (or adjusted retail cost for any lightly used and renewed items) less the payments made during your subscription term. If you are interested in purchasing any of your items simply Contact Us.
Soon you will be able to purchase home decor, lighting, and other furnishing items directly from our collection at preferential member pricing.